eParcel Post is used for all domestic deliveries. Delivery charges are calculated based on applicable
Australia Post rates.
Delivery charges include insurance against loss or damage during transit as well as handling and safe
A tracking number is provided, and a signature is required on delivery.
We post every business day – sorry, we do not offer a pick-up service.
We are based in Sydney, Australia. Overseas buyers please note that if you are interested in making
a purchase, please contact us for a shipping quote as the listed price is only for delivery within
Standard Return Policy
We have described the item to the best of our ability. If, for any reason, you are not satisfied with your purchase, we will gladly accept your return within 90 days of you receiving your item(s) Please note that certain items are non returnable.
Non returnable items:
- Used items or items removed out of original packaging.
- Items returned with missing or damaged packing.
- An exception is incorrectly ordered spare parts.Spare parts can be returned without packaging as long as they have not been used or marked.
Please note, returns after 90 days of receipt will be subject to approval and an in store credit may be issued in lieu of refund, depending on the elapsed time and condition of the merchandise.
If you return an item that is offered with free shipping, the original outbound shipping costs will be deducted from your refund. In addition, a restocking fee will be applicable to most items returned.
The return shipping will be the responsibility of the customer.
In the rare case that your item(s) unfortunately arrive damaged replacements are usually offered at no charge. However, should you choose not to pursue replacements the damaged or defective products can be returned for credit as outlined in our Standard Return Policy.
Orders that have been shipped or prepared for shipment can not be cancelled. If we are unable to cancel your order it can be returned and a credit as per our Standard Return Policy will be issued back to your original payment method.
What If My Order Arrives Damaged?
Our intention is to ensure your item arrives in perfect condition. In the unlikely event that your order arrives damaged we will make every effort to help you obtain the necessary replacements as quickly as possible at no extra cost to you.
We encourage our customers to accept their order despite the condition at delivery. This is because a refusal of a damaged shipment can increase the time it takes to process replacements.
Most manufacturers that RC Hobby Estore works with will replace whichever parts are needed to give you a complete undamaged unit. This is often quicker than replacing a whole item. If there are too many damaged parts, a new unit may be sent to you at the manufacturer’s discretion. If a new unit is sent out, it will be sent with the same shipping method and processing time as the original order unless special circumstances apply. If tracking information is available for the replacements it will be sent to you via email.
In some cases you may be required to provide photos in order to fulfill your replacement requests. Photos are generally requested to confirm the extent of damages for the manufacturer to determine if replacement parts or a full unit replacement is required.
If a full replacement unit is sent, the original item becomes the property of RC Hobby Estore. Occasionally our carrier may pick up the damaged or defective items for inspection. Because of this, all items should be kept in their original packaging until further instructions from a RC Hobby Estore Resolutions Associate are given.
Returning an item or Order
Please follow the directions below to submit a return request.
1.Submit an email to email@example.com
2.Give as much detail as possible as to why you wish to return the item(s).
3.Once your request is submitted, you can expect to receive an email from our Returns team within 1-4 business days.
4.A Return address will be emailed to you
5.Once the item(s) are received in the expected condition at the warehouse, RC Hobby Estore will issue applicable credits.
Please note the inspection timeframe can vary from 1-3 days. An email confirmation will be sent to you once we have processed your refund, which will go back to the original method of payment.
How to request replacements
1.Submit your replacement request within 10 days of receiving your order by email to firstname.lastname@example.org
2.Once the request has been submitted, you can expect to receive an email from our Replacements team
within 1-4 business days.
If you decide not to pursue replacements, your order can still be returned as outlined in our Standard Return Policy.